Start Fresh Credit Report Assistants | Website Privacy Policy

Effective 01/01/2010

Privacy Notice Table of Contents:

· Our Privacy Commitment
· The Information Collected
· Information Collected Offline
· How We Use Your Information
· Our Data Security Commitment
· To Access and/or Correct Your Information
· Contacting Us

Our Privacy Commitment

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information Collected

This notice applies to all information collected or submitted on the Start Fresh Credit Report Assistants website. In some instances and on some pages, you can subscribe to free newsletters, request consultations, submit questions/feedback, or complete applications. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number

On some pages, you can submit information about other people. For example, if you feel our services would be beneficial to others you know, then you could refer them to our site via our convenient “Tell-A-Friend” service or request that we contact them. In this instance, the types of personal information collected are:

Name
Email Address
Phone Number
Home Address

Information Collected Offline

Generally, we do not collect extremely sensitive information such as your social security number, etc. online via our website because even with security measures in place, this information can potentially be hacked into. So when fulfilling your requests (i.e., credit report audits, dispute resolution, credit report enhancements, etc.), such sensitive information is collected offline and entered into a separate online case management software which carries a 256 bit encryption of your information. Your payment information is processed through PayPal which carries the absolute highest standards of security and web encryption. The types of personal information collected offline are:

Name
Email Address
Home Address
Phone Number
Date of Birth
Social Security Number
Credit Card/Banking Information
Photo Identification/Copy of Social Security Card (for proof of identity)
Copy of utility bill/lease agreement (for proof of residence)

How We Use Your Information

When submitting an online request, we use the information you provide about yourself only to contact you in regards to that request. We do not share this information with outside parties except to the extent necessary to complete that fulfillment.

When submitting an online request about someone else, we use the information you provide about that individual only to contact them in regard to your referral. We do not share this information with outside parties except to the extent necessary to complete that fulfillment.

When setting up your case to fulfill a new case request offline, we use the information you provide for identity verification purposes; payment processing purposes; credit report retrieval; and credit dispute or enhancement purposes ONLY. We do not share this information with outside parties except to the extent necessary to complete that fulfillment.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can sign-up from our website to receive free credit repair advice. Information you submit on our website will not be used for this purpose unless you complete the sign-up form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our request form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Data Security Commitment

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

To Access and/or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by calling us directly. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Contacting Us

Should you have other questions or concerns about these privacy policies, please call us directly at 216-370-7872, email us at corporate@start-fresh-credit.com, or write us at Start Fresh Credit Report Assistants, 2000 Auburn Drive, One Chagrin Highlands, Suite #200, Beachwood, OH 44122.